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General Services

Café Navarro
Information Center
Pastoral Care
Social Services
Patient Financial Services
Medical Records


Café Navarro

Located on the 6th floor of Nix Medical Center, Café Navarro was recently featured in the San Antonio Express-News Taste Section for its delicious food. “Café Navarro at the Nix serves dishes that rise above most institutional food, and some of the dishes rival those of many restaurants.” Read more here.

Hours of Operation:

Breakfast
Monday – Friday: 6:30 – 10 a.m.
Saturday and Sunday: 7 – 10 a.m.

Lunch
Monday – Friday: 11 a.m. – 2 p.m.
Saturday: 11 a.m. – 1:30 p.m.
Sunday: 11 a.m. – 1 p.m.

Afternoon Snack
Monday – Friday: 2:30 – 4 p.m.

Dinner
Monday – Friday: 4:30 – 6:30 p.m.

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Information Center

The information center is located in the lobby on the first floor. Services are available to the public include notary public, fax and copy services, patient services, physician referral, postal service, transportation assistance, downtown guides and/or maps, weekday newspapers, and VIA bus information and ticket sales.

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Pastoral Care

The Pastoral Care Department has a chaplain who can be reached through the hospital operator at (210) 271-1800 or by leaving a voice mail for the pastoral care department at (210) 579-3195.

The Pastoral Care Department is based on the belief that God heals through the words, life and actions of each person, regardless of religious perspective. It is the intention of the pastoral care department to respect and embrace the diversity of human beliefs and cultures. Therefore, the pastoral care department strives to treat everyone it serves as a person of sacred worth and value.

A Chaplain is available to you and your loved ones for spiritual support or guidance.

"Heal me, O Lord, and I shall be Healed."
Jeremiah 17:14

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Social Services

A licensed medical social worker is available to assist with community resources, information and alternative living arrangements.

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Patient Financial Services

Billing
If your medical coverage requires you to pay deductibles and/or co-payments, you will be asked to pay these prior to discharge from Nix Health. The hospital accepts American Express, Visa, Master Card, Discover Card, checks, and cash. Our Patient Financial Services office will be happy to answer any questions you may have or to make financial arrangements according to your individual needs. The hospital will provide you periodic status reports on your account after your discharge. Services provided by physicians involved with your care at the hospital, such as anesthesiologist, pathologists, radiologists, consultants, or other medical professionals, will be billed separately and will not be part of the hospital bill. If you have any questions about your bill or the past due amount, please contact the Patient Financial Services office at (210) 579-3337 Monday through Friday from 8 a.m. to 5 p.m.

What a Hospital Bill Covers
The hospital bill covers the cost of your room, meals, 24-hour nursing care, laboratory work, tests, medication, therapy, and the services of hospital employees. You will receive a separate bill from your physicians for their professional services. If you have questions about these separate bills, please call the number printed on each statement.

The hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. You should remember that your policy is a contract between you and your insurance company and that you have the final responsibility for payment of your hospital bill.

Coordination of Benefits (COB)
Coordination of Benefits, referred to as COB, is a term used by insurance companies when you are covered under two or more insurance policies or other potential third party payors. This usually happens when both husband and wife are listed on each other’s insurance policies, or when both parents carry their children on their individual policies, or when there is eligibility under two federal programs. This also can occur when you are involved in a motor vehicle accident and have medical insurance and automobile insurance.

Most insurance companies have COB provisions that determine who is the primary payer when medical expenses are incurred. This prevents duplicate payments. COB priority must be identified at admission in order to comply with insurance guidelines. Your insurance may request a completed COB form before paying a claim and every attempt will be made to notify you if this occurs. Some insurance companies require that their members do the annual notice through the internet while others want their form completed and mailed in. Please verify with your insurance provider which method they accept. The hospital cannot provide this information to your insurance company. You must resolve this issue with your insurance carrier in order for the claim to be paid; otherwise, the insurance company may not pay the hospital and you may become primarily liable for your hospital bill.

Medicare
This hospital is an approved Medicare provider. All services billed to Medicare follow federal guidelines and procedures. Medicare has a COB clause. At the time of service you will be asked to answer questions to help determine the primary insurance carrier paying for your visit. This is referred to as an MSP Questionnaire and is required by federal law. Your assistance in providing accurate information will allow us to bill the correct insurance company. Medicare deductibles and co-insurance are covered by your secondary insurance. If you do not have secondary insurance, you will be asked to pay these amounts or establish a payment plan at the time of service.

Medicaid
We will need a copy of your Medicaid card for the current month. Medicaid has payment limitations on a number of services and items. Medicaid does not pay for the cost of a private room unless medically necessary. You will be required to sign a Medicaid Acknowledgment Statement summarizing if has Medicaid denied your claim as not medically necessary and you can be held financially responsible for services rendered.

Commercial Insurance
As a service to our customers, we will forward a claim to your commercial insurance carrier based on the information you provide at the time of registration. It is very important for you to provide all related information such as policy number, group number and the correct mailing address for your insurance company.

For Self-Pay Patients
Patient Financial Services will send statements for payment of self-pay accounts. You will receive two to three billing statements and two to three telephone calls over a 90-day period to obtain a payment or to make payment arrangements. If payment arrangements are not established and no payment is made during the 90-day period the account will be placed with a collection agency. If you need an itemized statement or if you have any questions regarding your billing statement, you can contact the Patient Financial Services office at (210) 579-3337 Monday through Friday from 8 a.m. to 5 p.m.

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Medical Records

You can expect your medical records and all communications about your care to be treated as confidential by the hospital, including discussion about your case, consultations, examinations, and treatment. In the Patient Handbook, you will find an English and Spanish version of the “Notice of Privacy Practices,” which explains in detail how your healthcare information can be used and when your authorization is required. Some examples are appropriately providing your medical information for work-related illnesses to Worker’s Compensation or, when someone asks for you by name, disclosing your room number and general medical condition (good, fair, serious, or critical.) In the event you need copies of medical records, completion of an “Authorization to release confidential information” form is required. Medical Records forms can be found here.

For information in obtaining medical records and costs associated, please contact our medical records department at (210) 579-3120.

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