Quality patient care and satisfaction are of utmost importance at Nix Health. We are committed to continually improving the quality of care we provide in our hospital and clinics. We take great pride in the dedication of our staff and are committed to ensure every patient experience is positive.
Nix Health is accredited and regularly surveyed and inspected by The Joint Commission. Nix Health meets or exceeds quality standards set by The Joint Commission.
When choosing healthcare services, we believe you can make better decisions for yourself and your family if you have accurate information. To help you make informed choices, we report various types of care quality data to the public. Our quality data can help you understand how Nix Health compares to national guidelines and standards of care, and to other hospitals in Texas and across the country. You can visit Hospital Compare by clicking here
If you have a question, complaint or concern about the care you are receiving from your nurses, nursing supervisor, or the doctor at your healthcare facility, you have the right to express your concerns and to expect a prompt response.
The first – and most important – step is to tell your nurse or other hospital caregiver about your concern. If they cannot assist you, they will find someone who can. Please remember that, in nearly every case, a complaint can be handled right away. But first, we must know about the problem. So, if we can make anything better for you, tell us as soon as possible. In the rare situation when speaking with your nurse or caregiver does not help, there are other steps you can take.
To initiate the grievance process, call (210) 579-3102, Monday through Friday, 8 a.m. to 5 p.m. or, after hours, call (210) 579-3000 and ask to speak with the administrator on call. You can expect a written response to a grievance within 7 days of your report. If the hospital cannot help with your concerns your other options include:
- Filing a complaint with the Texas Department of State Health Services
Phone: 1-888-963-7111/ TDD 1-800-735-2989
Mail: Customer Service Representative
Department of State Health Services
1100 W. 49th Street
Austin, Texas 78756
- Filing a complaint with The Joint Commission, Office of Quality Monitoring
Fax: (630) 792-5636
Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you have any questions about how to file your complaint, contact The Joint Commission at the toll free telephone number above, 8:30 a.m. - 5 p.m., Central Time, weekdays.
It is important for you to know that the hospital will not retaliate against you in any way for filing a complaint.